Refund & Cancellation Policy

This Refund & Cancellation Policy (the “Policy”) describes how GrowThozhil Solutions (operator of the POSEngine Service) handles refunds and cancellations for paid POSEngine plans. This Policy forms part of our Terms of Service.

1. 14-Day Money-Back Guarantee

Every paid POSEngine plan (Starter, Growth, Professional, Enterprise — Monthly, Yearly or Lifetime Licence) includes a 14-day money-back guarantee from the date of your first payment.

If you are not satisfied with the Service within those 14 days, email support@posengine.in from your registered email address with the subject “Refund request — [your registered email]”. We will process a full refund of the amount you paid us (excluding any payment-gateway fees retained by Razorpay, if applicable) within 5 to 7 business days to the original payment method.

2. Monthly Subscription Cancellation

You may cancel auto-renewal of a Monthly subscription at any time from your customer portal. Cancellation takes effect at the end of the current paid month; you retain access to all paid features until that date. We do not pro-rate refunds for partial months of a Monthly subscription once the 14-day guarantee window has expired.

3. Yearly Subscription Cancellation

You may cancel auto-renewal of a Yearly subscription at any time from your customer portal. Cancellation takes effect at the end of the current paid year.

Pro-rated refunds for Yearly subscriptions outside the 14-day window are available in the following circumstances only:

• Confirmed defect that materially prevents you from using the Service, where we are unable to provide a fix or workaround within 30 days of you raising the issue. Refund = (months remaining in paid term ÷ 12) × annual fee paid.
• Service discontinuation by us — if we decide to retire your plan or close down the Service, we refund the unused portion in full.

Refunds are not provided for change of mind, business closure, account inactivity, or for failure to use features you previously paid for, after the 14-day guarantee window has expired.

4. Lifetime Licence Refunds

Lifetime Licence purchases are eligible for the 14-day money-back guarantee described in Section 1. After the 14-day window, Lifetime Licence purchases are non-refundable, as the licence grants perpetual use of the Service version purchased.

5. Annual Maintenance Contract (AMC) Refunds

The first AMC payment, made together with a Lifetime Licence purchase, is included in the 14-day money-back guarantee window.

Renewal AMC payments are non-refundable after the renewal date. If you cancel your AMC mid-term, your AMC benefits (cloud hosting, updates, support) continue until the end of the paid period; you are not refunded for the unused portion. If you decline to renew AMC, your Lifetime Licence remains valid but cloud sync, software updates and technical support are paused until you reinstate the AMC.

6. Failed Transactions & Duplicate Charges

If your payment is debited from your bank account but you did not receive an invoice or activation email from POSEngine within 24 hours of payment, contact us at support@posengine.in with your Razorpay transaction reference. We will investigate and either activate your account or refund the amount within 5 to 7 business days.

Duplicate charges (the same plan billed twice in the same period due to a technical error) are refunded automatically as soon as we detect them, typically within 3 business days.

7. How to Request a Refund

1. Email support@posengine.in from your registered email address.
2. Include your account email, the plan purchased, the Razorpay transaction reference, and a short reason for the refund request.
3. We acknowledge within 24 hours and confirm the refund decision within 3 business days.
4. Approved refunds are processed to the original payment method within 5 to 7 business days. Bank settlement may take an additional 2–3 business days depending on your bank.

8. Data on Cancellation

When you cancel your subscription or AMC, you may export all your data (sales, inventory, customers, vendors, reports) from the admin dashboard as Excel and JSON at any time before the end of your paid period. We retain your data for an additional 30 days after the paid period ends as a recovery window, after which it is permanently deleted.

9. Disputes & Chargebacks

We encourage you to contact us first at support@posengine.in before initiating a chargeback through your bank or card issuer — the vast majority of disputes are resolved within 48 hours by direct communication. Filing a chargeback without first contacting us may result in suspension of your account pending dispute resolution.

10. Contact

For any refund or cancellation question: