Terms of Service

1. About POSEngine

POSEngine is a cloud-based point-of-sale and retail management software service owned and operated by GrowThozhil Solutions, a partnership firm based in Namakkal, Tamil Nadu, India (the “Company”, “we”, “us”). The terms below apply to everyone who accesses the POSEngine website (posengine.in) or uses the POSEngine software (the “Service”).

2. Acceptance of Terms

By creating an account, downloading the POSEngine Windows installer, or making any payment for a POSEngine plan, you confirm that you have read, understood and agreed to be bound by these Terms of Service and our Privacy Policy and Refund & Cancellation Policy. If you do not agree, you must not use the Service.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under Indian law. If you accept these terms on behalf of a business, you warrant that you have the authority to bind that business.

4. Plans, Subscriptions and Lifetime Licences

The Service is offered under four plans (Starter, Growth, Professional, Enterprise), each available as a Monthly subscription, a Yearly subscription, or a Lifetime Licence paired with an Annual Maintenance Contract (“AMC”). Current prices are listed on the Pricing page. All prices are in Indian Rupees (INR) and exclude applicable taxes (GST).

Subscriptions renew automatically at the end of each billing cycle (monthly or yearly) at the then-current price for the plan. You may cancel the auto-renewal at any time from your customer portal. Cancellation takes effect at the end of the current paid period; you retain access to paid features until that date.

Lifetime Licences grant perpetual use of the version of the Service for which the licence was purchased. Continued access to cloud sync, hosting, software updates and support requires a current AMC. If the AMC lapses, cloud sync is suspended; your local POS application and your data on your local device remain unaffected.

5. Licence Grant and Restrictions

Subject to your timely payment, we grant you a non-exclusive, non-transferable licence to access and use the Service for the internal business operations of the number of stores, users and terminals permitted by your plan. You may not:

• Resell, sublicense, rent, lease or otherwise transfer the Service to a third party
• Reverse engineer, decompile, disassemble or attempt to derive the source code
• Use the Service to build a competing product
• Use the Service for any unlawful activity, including selling prohibited goods, money-laundering or fraud
• Share account credentials or licence keys with anyone outside your business

6. Payments

All online payments to POSEngine are processed via Razorpay Software Private Limited, a PCI-DSS-compliant payment gateway licensed by the Reserve Bank of India. We do not store your full card number, CVV or net-banking credentials on our servers. Successful payment is acknowledged by an emailed invoice within 24 hours.

If a payment fails, the subscription enters a 7-day grace period during which you may retry payment without losing access. After 7 days of non-payment, the subscription is suspended.

7. Refunds & Cancellation

Our refund and cancellation terms are set out in the dedicated Refund & Cancellation Policy page. In summary, every paid plan includes a 14-day money-back guarantee from the first payment; pro-rated refunds may apply for annual plans cancelled after the 14-day window in specific circumstances.

8. Customer Data & Backups

You own all data you enter into POSEngine (inventory, sales, customers, vendors, reports). We act as a processor of that data on your behalf. We perform daily automated backups with 14-day point-in-time recovery while your account is active.

You may export your data as Excel and JSON from the admin dashboard at any time. After account closure we retain your data for 30 days as a recovery window and permanently delete it thereafter, unless retention is required by law.

9. Service Availability

We target 99.5% monthly uptime on the Professional plan and 99.9% on the Enterprise plan. Lower-tier plans are provided on a commercially reasonable best-effort basis. Scheduled maintenance is announced at least 48 hours in advance via the customer portal and email.

The POS terminal includes an offline mode that lets it continue billing during an internet or power outage: once a user has signed in online at least once on that terminal, they can sign in and record sales locally while offline, and those sales sync to our cloud automatically when connectivity is restored. Offline operation is provided on a best-effort basis; we recommend reconnecting regularly so sales, stock and reports stay up to date across your devices.

10. Limitation of Liability

To the maximum extent permitted by Indian law, the Company’s total liability for any claim arising out of or relating to the Service is limited to the amount you paid us in the twelve (12) months preceding the event giving rise to the claim. In no event are we liable for indirect, incidental, consequential, special or exemplary damages, including loss of profits, loss of business, or loss of data.

11. Indemnification

You agree to defend, indemnify and hold harmless the Company against any third-party claims, damages and expenses arising from your misuse of the Service, your violation of these Terms, or your violation of any law or third-party right.

12. Termination

We may suspend or terminate your account immediately and without notice if you breach these Terms, fail to pay overdue amounts after the grace period, or engage in activity that may harm our Service or other customers. Upon termination, your right to use the Service ends immediately; sections 5, 8, 10, 11 and 13 survive.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute, controversy or claim arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts at Chennai, Tamil Nadu.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email to the address on your account at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms? Reach us at support@posengine.in or via the Contact page. Postal address: GrowThozhil Solutions, 3 257 B1 Sri Palaniandavar Complex, Kattanachampatty Rasipuram, Namakkal, Tamil Nadu 637408, India.